FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.yourstorename.com/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@magicdesires.ca just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@magicdesires.ca, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders will arrive between 2-7 business days.

We ship to only North America.

Our standard shipping is $10.

 If your order value is more than $95, we provide free shipping.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Due to the intimate nature of the products, we cannot accept returns unless the product is defective. If a product is found to be defective, please inform us within 10 days of receiving the product to obtain a product return form. A replacement product will be shipped to you free of charge, however, the customer is responsible for shipping to us.

Unable to accept returns for the following reasons but not limited to;

• Used merchandise will not be eligible for returns due to health and safety reasons.
• Damaged packaging
• Articles of clothing, lingerie, latex accessories or costumes
• Testers, or display models
• Any product that is missing components, accessories, or any other piece included in original condition
• Products which are not in the manufacturer’s original packaging
• Items with an expiration date such as personal lubricants and other topicals, contraceptives, and edible items.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $25, $50, $100, $150.